Shipping & Returns
Shipping and Handling
Although we can not do so with each and every order, we make every effort to ship your order within 2-3 business days, however most orders are sent the same or next day. We are able to send most goods via off-peak ground, or express services, based on the destination.
We utilize multiple shipping partners to facilitate the shipping of some items. This is done to help maintain adequate inventory levels, to keep our costs to a minimum when dealing with large or otherwise bulky items, and to increase our offerings with uncommon or seldomly requested items.
Shipping is based on order weight/cube size, order value and ship to address
We reserve the right to adjust shipping charges if the incorrect region was selected, or if you live in a remote area where additional charges are incurred by us. (Most of NT, WA and TAS are classed as remote by the freight companies we utilise)
In all cases where there may be additional shipping charges we will contact you directly prior to the order being completed or charged.
It is the customer’s responsibility to ensure they can accept all deliveries and provide a signature as proof of delivery if required.
Any re-delivery charges are the responsibility of the customer.
Damaged or Faulty Goods
Whilst care is taken when packing your order, it is your responsibility to ensure there is no damage or missing items at the time of delivery. By signing for a delivery you are accepting that the order is complete and intact. If your order is partially shipped (i.e. there are products still to send, a remark will appear in the comments section of the shipping label).
If goods have been damaged in transit then you must refuse to accept the order and notify us immediately. We will replace or repair any item that has been damaged in transit where required.
By signing for and accepting a delivery you are acknowlegding that the product has arrived in good condition. If the packaging is damaged in any way please inspect the contents prior to signing for it.
Exceptions to this are at the discretion of Bricor Pty Ltd management. We will however do everything possible to rectify any issues incurred related to damage in transit.
Prior to returning any products you must contact us for authorisation. Merchandise returned without authorisation may be declined and returned to sender.
All damage claims must be filed with the carrier (if damage is noted at the time of delivery). We will provide you full assistance in the unlikely event.
Please select your purchase items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for a refund. (Exceptions to this are at the discretion of Bricor Pty Ltd management).
We do not cover freight expenses on exchange claims.
All returns must be made within 7 days of original delivery
Bricor Pty Ltd
P.O. Box 2974
Taren Point NSW 2229
Ph: (02) 8543 5333
Fax: (02) 9522 0466